Shipping Policy

At Zaka Foods, we want your order to reach you safely and on time. This Shipping Policy explains how we process, dispatch and deliver your orders.

Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days.

Business days do not include weekends and public holidays.

Once your order has been dispatched, delivery time will depend on your selected shipping method and delivery location.

Delivery Options

Standard Shipping

Our standard delivery service typically takes 3–7 business days after your order has been processed.

Expedited Shipping

For customers who need their orders sooner, expedited delivery typically takes 2–3 business days after processing.

Overnight Delivery

Where available, overnight delivery may be offered for eligible orders. Delivery availability can depend on your location, courier service and the time your order is placed.

Delivery times are estimates and may vary due to your location, courier delays, weather conditions, public holidays or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated according to factors such as:

• Order weight
• Delivery location
• Selected shipping method
• Courier charges

The applicable shipping cost will be displayed at checkout before you complete your order.

Order Tracking

Once your order has been dispatched, you may receive a tracking number or shipment update.

Use the provided tracking information to monitor the progress of your delivery.

If you do not receive tracking information or need assistance with your shipment, please contact our customer support team.

Delivery Address

Please make sure your shipping information is accurate and complete before placing your order.

This includes:

• Full name
• Complete delivery address
• City
• Phone number
• Any relevant delivery instructions

Zaka Foods is not responsible for delivery problems caused by incorrect or incomplete address information provided at checkout.

Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, occasional delays can occur.

Delays may result from:

• Weather conditions
• Public holidays
• Courier operational issues
• Incorrect address information
• High-volume delivery periods
• Unforeseen circumstances

If your order is significantly delayed, please contact us so our team can assist you.

Missing, Damaged or Incorrect Orders

If your order arrives damaged, incomplete or contains an incorrect product, please contact Zaka Foods customer support as soon as possible after delivery.

Please provide your:

• Order number
• Name
• Contact number
• Description of the issue
• Photos of the package or product, where applicable

Our customer support team will review the issue and help determine the appropriate resolution.

Contact Us

For questions about shipping, delivery or your order, contact Zaka Foods:

WhatsApp: 0303-4191896
Email: info@zakafoods.pk

We’re happy to help with your order and delivery questions.

Shipping Policy Updates

Zaka Foods may update this Shipping Policy from time to time to reflect changes in our delivery services, courier partners or business practices.

Please check this page for the latest shipping information.