Return & Exchange Policy

At Zaka Foods, customer satisfaction is important to us. If you receive a wrong, expired, damaged or incomplete product, our team is here to help with a return, replacement or refund where applicable.

What Can Be Returned or Replaced?

Wrong or Expired Products

If you receive a product that is different from what you ordered or a product that has expired, please contact us within 7 days of delivery.

After reviewing your request, we may provide a replacement or refund, subject to verification and product availability.

Damaged or Missing Products

If your order arrives damaged or contains missing items, please notify us within 2 days of delivery.

We recommend taking clear photographs of the package and product to help us investigate and resolve your claim quickly.

How to Request a Return or Replacement

1. Contact Zaka Foods

Contact our customer support team within the applicable timeframe.

Email: info@zakafoods.pk
WhatsApp: 0303-4191896

2. Provide Your Order Details

Please provide:

• Order number
• Customer name
• Contact information
• Description of the issue
• Photos of the product or packaging, where applicable

3. Request Review

Our team will review your request within 2 business days.

We may request additional information or photographs if required to verify the issue.

4. Return the Product

If your return is approved, we will provide instructions for returning the product.

Where reverse pickup is available in your area, Zaka Foods may arrange a pickup.

If pickup is unavailable, you may be asked to return the product through a suitable courier service.

5. Verification & Resolution

Once we receive the returned product, our team will verify the claim.

Depending on the circumstances and product availability, we may provide:

• A replacement product, or
• A refund

Replacement is subject to product availability.

Products That Cannot Be Returned or Replaced

For food-safety and hygiene reasons, we generally cannot accept products that:

• Have been opened or used
• Have been tampered with or altered
• Are missing their original packaging or labels
• Are reported outside the applicable return period

Return Time Limits

• Wrong or expired product: Report within 7 days of delivery
• Damaged or missing product: Report within 2 days of delivery

Requests submitted after these periods may not be eligible for return or replacement.

Food & Hygiene Notice

Zaka Foods sells food and natural products. For hygiene and food-safety reasons, opened, used or altered products are generally not eligible for return.

Please inspect your order promptly after delivery and contact us if there is an issue.

Refunds

If your claim is approved for a refund, the refund will be processed according to our Refunds Policy.

Refund eligibility depends on the nature of the issue and successful verification of the returned product or claim.

Contact Us

For return, replacement or exchange requests, contact:

WhatsApp: 0303-4191896
Email: info@zakafoods.pk

Please include your order number when contacting us so we can assist you faster.

Policy Updates

Zaka Foods may update this Return & Exchange Policy from time to time. Please check this page for the latest policy information.