Privacy Policy

At Zaka Foods, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By using the Zaka Foods website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us or subscribe to marketing communications.

Personal Information

Depending on how you use our website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account information
• Customer support messages
• Information you provide when contacting us

Payment Information

When you make a purchase, payment information may be processed by our payment service providers.

Zaka Foods does not need to store your complete payment card details when payment processing is handled by a third-party payment provider.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate usage information
• Date and time of website visits

This information helps us understand how visitors use our website and improve our services.

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Deliver products to your address
• Send order and shipping updates
• Provide customer support
• Manage your customer account
• Process payments
• Handle returns, exchanges and refunds
• Improve our website and services
• Understand customer preferences
• Recommend relevant products
• Prevent fraud and unauthorized activity
• Maintain website security
• Comply with applicable legal requirements
• Send promotional communications where you have provided appropriate consent

4. Marketing Communications

If you subscribe to promotional communications, we may send information about:

• New products
• Special offers
• Discounts
• Promotions
• Other Zaka Foods updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

You will continue to receive essential transactional communications related to your orders where necessary.

5. Cookies

Zaka Foods may use cookies and similar technologies to improve website functionality and your shopping experience.

Cookies may help us:

• Remember preferences
• Keep items in your shopping cart
• Understand website usage
• Improve website performance
• Analyze traffic
• Provide relevant content and marketing where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Share Your Information

We may share relevant information with trusted third parties that help us operate our business.

These may include:

• Payment processors
• Courier and delivery companies
• Website hosting and technology providers
• Analytics and marketing service providers
• Customer support providers
• Professional advisers where necessary

We only share information where reasonably necessary to provide services, operate our business, protect our website or comply with legal obligations.

We do not sell your personal information as a standalone product.

7. Legal Disclosure

We may disclose personal information where required or permitted by applicable law.

This may include situations involving:

• Legal requests
• Court orders
• Government authorities
• Fraud investigations
• Protection of our legal rights
• Protection of customers or the public
• Prevention of security threats or unlawful activity

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained where necessary to:

• Complete transactions
• Provide customer support
• Maintain business records
• Resolve disputes
• Prevent fraud
• Comply with legal or regulatory requirements

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of promotional communications
• Ask questions about how your information is used

To exercise a privacy-related request, contact us using the information below.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Zaka Foods does not control the privacy practices of these third parties.

We recommend reviewing the privacy policies of external websites before providing them with personal information.

13. Social Media

Zaka Foods may maintain social media pages or provide links to social media platforms.

Interactions with these platforms may be subject to the privacy policies and terms of those platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.

When changes are made, the updated version will be published on this page.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact Zaka Foods:

Email: info@zakafoods.pk
WhatsApp: 0303-4191896

Please include enough information for us to understand and respond to your request.

16. Related Policies

For additional information, please review:

• Terms of Service
• Shipping Policy
• Return & Exchange Policy
• Refunds Policy